Did you lose your key or lock yourself out? Here’s how to solve this situation:
The costs of an extra key are EUR 19.50.
If you would like extra keys, you can request these via email or online through Stadswonen Portal. The cost is €19.50.
If you’ve lost your keys, you must report this to Stadswonen Rotterdam as soon as possible.
During office hours (Monday to Friday 8.30am to 4.30pm) call 010-24 56 700 to find out if we have spare keys available for your home and arrange a time to collect them. The cost is €19.50.
At other times call 010-24 56 700 and we will send a locksmith out to you. Note, a locksmith costs approximately €150, which you will have to pay for.