It is important to us that you can live in your unit safely. The following sections explain which measures we have taken and which measures you can take to prevent burglaries, ensure fire safety and limit damages.
Our residential buildings satisfy the legal requirements set out in the national Building Regulations that were in effect at the time of the building’s acceptance. In concrete terms, this means that each of our buildings has an effective fire safety plan. However, it's is important that you also know how to prevent a fire and you know how to handle in the event of a fire.
Kitchen fires - which can potentially spread to other areas - are frequently caused when people accidentally heat oil in a pan or deep fryer to the point of ignition. However, it’s easy to prevent such a fire:
If you are nevertheless faced with a pan fire, this is what you should do:
What you definitely should not do:
Should there nevertheless be a fire in your building, then it’s important that residents are able to quickly and safely vacate the building. The emergency escape routes play a key role in situations like this.
Is there a fire in your building? In that case, take the following actions:
The police security initiative Politiekeurmerk Veilig Wonen (PKVW) focuses on occasional burglars. For example, some burglars walk around with a screwdriver in their pocket, scouting for locks that are easy to force open. PKVW certification comprises three sub-certificates: Veilige Woning (‘Secure Home’), Veilig Complex (‘Secure Complex’) and Veilige Omgeving (‘Secure Environs’). Most of our units have been issued a Veilige Woning certificate: after all, you need to feel secure in your own home.
Of course, you can also take measures yourself to discourage burglars:
You can take a number of measures before moving into your room or unit to limit the impact of damages due to a burglary and/or fire:
Is one of your neighbours or housemates causing nuisance? We advise taking the following steps.
It is important that you keep close records of when exactly you are confronted with nuisance caused by the tenant in question. It is easier for us to arrive at a solution if we can refer to facts rather than general statements. That is why, after first reporting a persistent nuisance, you need to make sure to immediately notify Stadswonen Rotterdam of any new incidents.
If the situation has become unbearable, please ask the police to intervene. The police can be reached on 0900 8844 or, in the event of an emergency, 112.